Privacy policy

Last Updated: [Date]
Hi there, and welcome to iceekoo. This Privacy Policy explains how we collect, use, and protect your personal information when you visit iceekoo.com (the "Site"), make a purchase, or otherwise interact with us (collectively, the "Services").
Please take a moment to read this policy. By using our Services, you agree to the practices described here. If you do not agree, please refrain from using our Services.
We May Update This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will always be posted on our Site, with the "Last updated" date revised accordingly.
How We Collect and Use Your Information
We collect information about you from various sources to provide and improve our Services. The types of information we gather depend on how you interact with us.
Beyond the specific uses listed below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and to protect the rights and safety of our business, our users, and others.
What Information We Collect
  • Information You Provide to Us: When you use our Services, you might directly give us information such as:
    • Basic Contact Details: Your name, address, phone number, and email.
    • Order Information: What you buy, your shipping/billing address, payment confirmation, email, and phone number.
    • Account Information: Your username and password.
    • Shopping Activity: Items you view, add to your cart, or save for later.
    • Communication Details: Any information you include when you contact us for customer support.
    If you choose not to provide certain information, some features of the Services may not be available to you.
  • Information Collected Automatically: Like many websites, we automatically collect certain information about your interaction with the Site ("Usage Data") using cookies and similar technologies. This data includes information about your device, browser, IP address, and how you navigate and use our Services.
  • Information From Third Parties: We may receive information about you from other sources. For example:
    • Service Providers: Companies like Shopify that support our Site and services.
    • Payment Processors: Information necessary to process your payments, collected directly by our payment partners to fulfill your orders.
    We treat any information from third parties according to this policy but are not responsible for the accuracy of the information they provide or their own privacy practices.
How We Use Your Information
  • To Fulfill Your Orders: We use your information to process payments, arrange shipping, manage your account, handle returns, and enable you to post reviews—essentially, to perform our contract with you.
  • Marketing and Advertising: We use your information to send you marketing communications (via email, text, or mail) and to show you ads for products we think you might like. This helps us tailor our Services and advertising to be more relevant to you.
  • Security and Fraud Prevention: We use your information to detect and prevent fraudulent or malicious activity. Please keep your account credentials safe and contact us immediately if you suspect any unauthorized access to your account.
  • Communication and Support: We use your information to respond to you, provide customer support, and improve our Services.
Cookies
We use Cookies to make our Site work, to understand how visitors use our Services, and for advertising purposes. You can configure your browser to refuse or reject cookies, but please note that some parts of the Site may not function properly as a result. For details on the cookies used by Shopify, please visit https://www.shopify.com/legal/cookies.
How We Share Your Information
We may share your personal information in the following situations:
  • With Service Providers: We share information with vendors who help us run our business (e.g., shipping companies, payment processors, IT support, and analytics providers).
  • With Business Partners: We may share information with companies like Shopify to advertise our products to you. These partners will use your information according to their own privacy policies.
    • For example, we use Shopify's advertising services to help personalize the ads you see on other websites.
  • When You Direct Us To: Such as when you ask us to ship an order to another person or use social media features integrated into our Site.
  • For Legal and Safety Reasons: To comply with the law, respond to legal requests, enforce our terms, or protect the rights, property, and safety of our business, our customers, or others.
  • Business Transfers: In connection with a merger, sale of business assets, or bankruptcy.
Over the past 12 months, we have disclosed the following categories of personal information for the business purposes described above:
Category of Information
Shared With
Identifiers (like contact details)
Vendors, business partners, affiliates
Commercial information (like order history)
Vendors, business partners, affiliates
Internet/network activity (like Usage Data)
Vendors, business partners, affiliates
We do not use or disclose "sensitive" personal information to infer characteristics about you.
Advertising and Analytics
We may share certain personal information with our business and marketing partners to engage in advertising and marketing activities. Under some privacy laws, this may be considered a "sale" or "sharing" of information, or processing for "targeted advertising."
Over the past 12 months, we have "sold" or "shared" the following categories of information for these purposes:
Category of Information
Recipients
Identifiers
Business and marketing partners
Commercial information
Business and marketing partners
Internet/network activity
Business and marketing partners
User-Generated Content
If you post a product review or other content to a public area of our Site, that content is visible to anyone. We cannot control how others use this information and are not responsible for the privacy or security of information you choose to make public.
Links to Other Websites
Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external sites you visit.
Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.
Data Security and Retention
We take reasonable steps to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
  • Know/Access: Request to know what personal information we have collected about you.
  • Delete: Request the deletion of your personal information.
  • Correct: Request correction of inaccurate information we hold.
  • Opt-Out of "Sales"/"Sharing" or Targeted Advertising: Direct us not to "sell" or "share" your personal information or use it for targeted advertising. You can often exercise this right by using the "Do Not Sell or Share My Personal Information" link on our Site. If your browser is set to send the Global Privacy Control signal, we will treat it as an opt-out request.
  • Portability: Request a copy of your information in a usable format to transfer to another company.
  • Withdraw Consent: Where we rely on consent, you can withdraw it at any time.
  • Appeal: You may have the right to appeal our decision if we decline to process your request.
You can exercise these rights by contacting us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.
You can also unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link in those emails. Please note that you may still receive non-promotional, transactional emails from us.
To opt out of the use of your personal information for Shopify's advertising services, you can visit https://privacy.shopify.com/en.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please email us at infoiceekoo@gmail.com.
International Visitors
Please be aware that your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have data protection laws that differ from your country of residence.
Complaints
If you have a concern about our privacy practices, please contact us first. We will do our best to resolve it. If you are not satisfied with our response, depending on your location, you may have the right to lodge a complaint with your local data protection authority.
Note to Merchant: This rewritten version aims for a clearer, more conversational tone while retaining all necessary legal elements. Remember to:
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  2. Delete these "Note to Merchant" instructions before publishing.
  3. Consult with a legal professional to ensure the policy is fully compliant with all applicable laws and accurately reflects your specific business practices.